Terms of
Service

These Terms of Service (“Terms”) form a binding agreement between you (and the organization you represent) and Raheem Solutions, the operator of Pointof-CRM (“Pointof-CRM”, “we”, “us”, or “our”). They govern your access to and use of our website, web application, and related services (the “Services”).

If you are using the Services on behalf of a company, you represent that you have authority to bind that company to these Terms. If you do not agree, do not use the Services.

To use most features you must create an account. You agree to provide accurate information and to keep it up to date. You are responsible for:

• Maintaining the confidentiality of your login credentials.
• All activity that occurs under your account and the accounts of your team members.
• Ensuring your team members comply with these Terms.
• Notifying us promptly of any unauthorized use of your account.

Account administrators may invite, manage, and remove users within their organization, and control each user's role and permissions.

Paid plans are billed in advance on a recurring basis (monthly or annually) through our payment processor, Stripe. By subscribing, you authorize us to charge your payment method for the applicable fees.

• Subscriptions renew automatically at the end of each billing period unless cancelled beforehand.
• You can cancel at any time from your account settings; cancellation takes effect at the end of the current billing period.
• Fees are non-refundable except where required by law. On annual plans, unused months are refunded pro-rata when you cancel.
• We may change pricing with reasonable advance notice; changes apply from your next renewal.
• You are responsible for any applicable taxes.

We offer a 14-day free trial with full access to features and no credit card required to begin. At the end of the trial, you may choose a paid plan to continue. If you do not subscribe, your access to paid features may be suspended, and your data will be retained for a limited period during which you can export it or reactivate.

You agree not to use the Services to:

• Violate any law or regulation, including data-protection and anti-spam laws.
• Send unsolicited bulk messages or spam through connected email, WhatsApp, or other channels.
• Upload or process data you do not have the right to use, or that infringes others' rights.
• Reverse engineer, copy, resell, or create derivative works of the Services.
• Probe, scan, or test the vulnerability of the Services, or breach security or authentication measures.
• Introduce malware, or interfere with or disrupt the integrity or performance of the Services.
• Use the Services to build a competing product.

You are solely responsible for complying with applicable laws when you contact individuals through the Services, including obtaining any required consents.

You retain all ownership of the data you and your team submit to the Services — including your contacts, companies, deals, emails, and documents (“Customer Data”). We do not claim ownership of your Customer Data.

You grant us a limited license to host, process, and transmit your Customer Data solely to provide and improve the Services for you. Our handling of personal data is described in our Privacy Policy. You can export your Customer Data at any time from within the application.

Certain features use artificial intelligence on a bring-your-own-key basis. When you connect your own provider key (such as OpenAI, Anthropic, or Google) and use an AI feature, the relevant data is sent to that provider under their terms to generate output.

AI output may be inaccurate or incomplete. You are responsible for reviewing and verifying any AI-generated content before relying on it. You are also responsible for your use of, and any costs charged by, your chosen AI provider.

The Services integrate with third-party platforms — including Google (Gmail, Calendar), Microsoft (Outlook), Zoom, WhatsApp, and Stripe. Your use of those integrations is also subject to the respective third party's terms and privacy policies.

We are not responsible for third-party services, and we may modify or discontinue an integration if a provider changes or removes its functionality.

The Services, including all software, design, branding, and content (excluding your Customer Data), are owned by Raheem Solutions and protected by intellectual-property laws. These Terms do not grant you any right to our trademarks or logos. We welcome feedback, and you agree we may use any feedback you provide without obligation to you.

We work to keep the Services available and reliable, but we do not guarantee uninterrupted access. We may perform maintenance, updates, and changes to features from time to time. Enterprise plans may include additional support and service-level commitments as agreed in writing.

The Services are provided “as is” and “as available” without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Services will be error-free, secure, or available at all times, or that any defects will be corrected.

To the maximum extent permitted by law, Raheem Solutions and its suppliers will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or goodwill, arising out of or related to your use of the Services.

Our total aggregate liability for any claim arising out of or relating to these Terms or the Services will not exceed the amount you paid us for the Services in the twelve (12) months preceding the event giving rise to the claim.

You may stop using the Services and cancel your subscription at any time. We may suspend or terminate your access if you breach these Terms, fail to pay fees, or use the Services in a way that risks harm to us, other users, or third parties.

Upon termination, your right to use the Services ends. We will make your Customer Data available for export for a limited period, after which it may be deleted in accordance with our Privacy Policy.

We may update these Terms from time to time. When we make material changes, we will update the “Last updated” date above and, where appropriate, notify you within the application or by email. Your continued use of the Services after changes take effect constitutes acceptance of the revised Terms.

These Terms are governed by the laws applicable at the place of business of Raheem Solutions, without regard to conflict-of-law principles. Any disputes will be subject to the exclusive jurisdiction of the competent courts at that location, except where mandatory local law provides otherwise.

If you have any questions about these Terms, please get in touch.

See also our Privacy Policy.